{"id":19204,"date":"2025-04-19T14:13:59","date_gmt":"2025-04-19T14:13:59","guid":{"rendered":"https:\/\/timelessappliance.ca\/?page_id=19204"},"modified":"2025-06-28T11:01:45","modified_gmt":"2025-06-28T11:01:45","slug":"privacy-policy","status":"publish","type":"page","link":"https:\/\/timelessappliance.ca\/fr\/privacy-policy\/","title":{"rendered":"Politique de confidentialit\u00e9"},"content":{"rendered":"<div data-elementor-type=\"wp-page\" data-elementor-id=\"19204\" class=\"elementor elementor-19204\">\n\t\t\t\t        <section class=\"elementor-section elementor-top-section elementor-element elementor-element-06112df elementor-section-boxed elementor-section-height-default elementor-section-height-default pxl-type-header-none pxl-row-scroll-none\" data-id=\"06112df\" data-element_type=\"section\" data-e-type=\"section\">\n\n                \n                <div class=\"elementor-container elementor-column-gap-default\">\n                <div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-750eaea pxl-column-element-default pxl-column-none pxl-column-overflow-hidden-no\" data-id=\"750eaea\" data-element_type=\"column\" data-e-type=\"column\">\r\n        <div class=\"elementor-widget-wrap elementor-element-populated\">\r\n                     \r\n        \t\t<div class=\"elementor-element elementor-element-24e6a5f elementor-widget elementor-widget-heading\" data-id=\"24e6a5f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Politique de confidentialit\u00e9\n<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t            <\/div>\r\n        <\/div>\r\n        \t\t\t<\/div>\n\t\t<\/section>\n\t\t        <section class=\"elementor-section elementor-top-section elementor-element elementor-element-9bddf42 elementor-section-boxed elementor-section-height-default elementor-section-height-default pxl-type-header-none pxl-row-scroll-none\" data-id=\"9bddf42\" data-element_type=\"section\" data-e-type=\"section\">\n\n                \n                <div class=\"elementor-container elementor-column-gap-default\">\n                <div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-3e9d9b0 pxl-column-element-default pxl-column-none pxl-column-overflow-hidden-no\" data-id=\"3e9d9b0\" data-element_type=\"column\" data-e-type=\"column\">\r\n        <div class=\"elementor-widget-wrap elementor-element-populated\">\r\n                     \r\n        \t\t<div class=\"elementor-element elementor-element-fed1f8f elementor-widget elementor-widget-text-editor\" data-id=\"fed1f8f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>At <strong>Timeless Appliance Repair<\/strong>, your privacy is our priority. We are committed to protecting your personal information in compliance with the\u00a0<strong>Personal Information Protection and Electronic Documents Act (PIPEDA)\u00a0<\/strong>and Microsoft Advertising guidelines.<\/p><ol><li><strong> Information We Collect<\/strong><\/li><\/ol><ul><li><strong>Personal Data<\/strong>: Name, phone number, email address, and location.<\/li><li><strong>Technical Data<\/strong>: IP address, browser type, operating system, and pages visited.<\/li><li><strong>Cookies<\/strong>: We use cookies to enhance your experience and gather analytical data. You<\/li><\/ul><p>can opt out via your browser settings.<\/p><ol start=\"2\"><li><strong> How We Use Your Information<\/strong><\/li><\/ol><ul><li>To provide and improve services.<\/li><li>To contact you about appointments or inquiries.<\/li><li>To run advertising and remarketing campaigns.<\/li><li>To comply with legal obligations.<\/li><\/ul><ol start=\"3\"><li><strong> Behavioral Advertising &amp; Tracking<\/strong><\/li><\/ol><p>\u00a0We may use cookies and third-party services like Microsoft Advertising and Google Ads to deliver personalized ads.<\/p><ol start=\"4\"><li><strong> Your Rights<\/strong><\/li><\/ol><ul><li>You may\u00a0<strong>access<\/strong>,\u00a0<strong>correct<\/strong>, or\u00a0<strong>delete<\/strong>\u00a0your personal information.<\/li><li>You may\u00a0<strong>opt out<\/strong>\u00a0of marketing communications at any time by emailing us at info@mapleappliancerepair.com<\/li><li>Cookie settings can be changed in your browser.<\/li><\/ul><ol start=\"5\"><li><strong> Data Security<\/strong><\/li><\/ol><p>\u00a0We use SSL encryption and secure servers to protect your data.<\/p><ol start=\"6\"><li><strong> Third-Party Links\u00a0<\/strong><\/li><\/ol><p>Our site may link to third-party services. We are not responsible for their privacy practices.<\/p><ol start=\"7\"><li><strong> Contact<\/strong><\/li><\/ol><p>\u00a0Questions? Please email:\u00a0info@timelessappliance.ca<br \/>\u00a0Phone: +1 (416) 831 8038<\/p><p><strong>\u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0Terms &amp; Conditions\u00a0<\/strong><\/p><p>By using our website or booking a service, you agree to the following terms:<\/p><ol><li><strong> Services<\/strong><\/li><\/ol><p>\u00a0We provide home appliance repair services. All appointments and estimates are subject to confirmation.<\/p><ol start=\"2\"><li><strong> Payment<\/strong><\/li><\/ol><p>\u00a0All services are subject to upfront or on-site payment, unless otherwise agreed.<\/p><ol start=\"3\"><li><strong> Limitation de responsabilit\u00e9<\/strong><\/li><\/ol><p>\u00a0We are not liable for damages arising from misuse, unauthorized repairs, or neglect of maintenance.<\/p><ol start=\"4\"><li><strong> User Conduct<\/strong><\/li><\/ol><p>\u00a0You agree not to misuse the website, falsify information, or engage in disruptive behavior.<\/p><ol start=\"5\"><li><strong> Changes<\/strong><\/li><\/ol><p>\u00a0We reserve the right to update these terms without notice. Continued use constitutes acceptance.<\/p><p><strong>\u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 Refund Policy<\/strong><\/p><p>\u00a0We are committed to your satisfaction. Please review our refund terms below.<\/p><ol><li><strong> Refund Eligibility<\/strong><\/li><\/ol><p><strong>\u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0\u00a0<\/strong>\u00a0 \u00a0 Refunds will be considered only if:<\/p><ul><li style=\"list-style-type: none;\"><ul><li>A technician failed to show up without notice.<\/li><li>The issue was not addressed at all.<\/li><li>A double payment was made.<\/li><\/ul><\/li><\/ul><ol start=\"2\"><li><strong> Non-Refundable Cases<\/strong><\/li><\/ol><ul><li>Diagnostic fees after technician visit.<\/li><li>Services where parts were ordered or installed.<\/li><li>Issues not related to the original complaint.<\/li><\/ul><ol start=\"3\"><li><strong> Requesting a Refund<\/strong><\/li><\/ol><p>Email info@timelessappliance.ca\u00a0with the service address, date, and issue. We will respond within 3 business days.<\/p><ol start=\"4\"><li><strong> Dispute Resolution<\/strong><\/li><\/ol><p>If you\u2019re unsatisfied with our final response, you may contact the\u00a0<strong>Better Business Bureau<\/strong>\u00a0or relevant consumer authority in<br \/>Ontario.<span style=\"color: #ffffff; font-family: Inter, sans-serif; font-size: 15px; letter-spacing: 0px;\">+1 (647) 545-4417<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t            <\/div>\r\n        <\/div>\r\n        \t\t\t<\/div>\n\t\t<\/section>\n\t\t        <section class=\"elementor-section elementor-top-section elementor-element elementor-element-2ce7ccc elementor-section-boxed elementor-section-height-default elementor-section-height-default pxl-type-header-none pxl-row-scroll-none\" data-id=\"2ce7ccc\" data-element_type=\"section\" data-e-type=\"section\">\n\n                \n                <div class=\"elementor-container elementor-column-gap-default\">\n                <div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-b58b0e1 pxl-column-element-default pxl-column-none pxl-column-overflow-hidden-no\" data-id=\"b58b0e1\" data-element_type=\"column\" data-e-type=\"column\">\r\n        <div class=\"elementor-widget-wrap elementor-element-populated\">\r\n                     \r\n        \t\t<div class=\"elementor-element elementor-element-96827e1 elementor-widget elementor-widget-text-editor\" data-id=\"96827e1\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p data-start=\"55\" data-end=\"350\">Chez <strong data-start=\"60\" data-end=\"89\">Timeless Appliance Repair<\/strong>, votre vie priv\u00e9e est notre priorit\u00e9. Nous nous engageons \u00e0 prot\u00e9ger vos informations personnelles conform\u00e9ment \u00e0 la <strong data-start=\"207\" data-end=\"302\">Loi sur la protection des renseignements personnels et les documents \u00e9lectroniques (LPRPDE)<\/strong> et aux directives de <strong data-start=\"324\" data-end=\"349\">Microsoft Advertising<\/strong>.<\/p>\n<p data-start=\"352\" data-end=\"388\"><strong data-start=\"352\" data-end=\"388\">Informations que nous collectons<\/strong><\/p>\n<ul data-start=\"389\" data-end=\"758\">\n<li data-start=\"389\" data-end=\"475\">\n<p data-start=\"391\" data-end=\"475\"><strong data-start=\"391\" data-end=\"415\">Donn\u00e9es personnelles<\/strong> : Nom, num\u00e9ro de t\u00e9l\u00e9phone, adresse e-mail et localisation.<\/p>\n<\/li>\n<li data-start=\"476\" data-end=\"576\">\n<p data-start=\"478\" data-end=\"576\"><strong data-start=\"478\" data-end=\"500\">Donn\u00e9es techniques<\/strong> : Adresse IP, type de navigateur, syst\u00e8me d&#8217;exploitation et pages visit\u00e9es.<\/p>\n<\/li>\n<li data-start=\"577\" data-end=\"758\">\n<p data-start=\"579\" data-end=\"758\"><strong data-start=\"579\" data-end=\"590\">Cookies<\/strong> : Nous utilisons des cookies pour am\u00e9liorer votre exp\u00e9rience et collecter des donn\u00e9es analytiques. Vous pouvez vous d\u00e9sinscrire via les param\u00e8tres de votre navigateur.<\/p>\n<\/li>\n<\/ul>\n<p data-start=\"760\" data-end=\"803\"><strong data-start=\"760\" data-end=\"803\">Comment nous utilisons vos informations<\/strong><\/p>\n<ul data-start=\"804\" data-end=\"1011\">\n<li data-start=\"804\" data-end=\"845\">\n<p data-start=\"806\" data-end=\"845\">Pour fournir et am\u00e9liorer nos services.<\/p>\n<\/li>\n<li data-start=\"846\" data-end=\"909\">\n<p data-start=\"848\" data-end=\"909\">Pour vous contacter \u00e0 propos des rendez-vous ou des demandes.<\/p>\n<\/li>\n<li data-start=\"910\" data-end=\"969\">\n<p data-start=\"912\" data-end=\"969\">Pour mener des campagnes publicitaires et de remarketing.<\/p>\n<\/li>\n<li data-start=\"970\" data-end=\"1011\">\n<p data-start=\"972\" data-end=\"1011\">Pour respecter nos obligations l\u00e9gales.<\/p>\n<\/li>\n<\/ul>\n<p data-start=\"1013\" data-end=\"1202\"><strong data-start=\"1013\" data-end=\"1051\">Publicit\u00e9 comportementale et suivi<\/strong> Nous pouvons utiliser des cookies et des services tiers comme <strong data-start=\"1114\" data-end=\"1139\">Microsoft Advertising<\/strong> et <strong data-start=\"1143\" data-end=\"1157\">Google Ads<\/strong> pour diffuser des publicit\u00e9s personnalis\u00e9es.<\/p>\n<p data-start=\"1204\" data-end=\"1218\"><strong data-start=\"1204\" data-end=\"1218\">Vos droits<\/strong><\/p>\n<ul data-start=\"1219\" data-end=\"1506\">\n<li data-start=\"1219\" data-end=\"1294\">\n<p data-start=\"1221\" data-end=\"1294\">Vous pouvez acc\u00e9der, corriger ou supprimer vos informations personnelles.<\/p>\n<\/li>\n<li data-start=\"1295\" data-end=\"1432\">\n<p data-start=\"1297\" data-end=\"1432\">Vous pouvez vous d\u00e9sinscrire des communications marketing \u00e0 tout moment en nous envoyant un e-mail \u00e0 <strong data-start=\"1398\" data-end=\"1431\"><a rel=\"noopener\" data-start=\"1400\" data-end=\"1429\">info@mapleappliancerepair.com<\/a><\/strong>.<\/p>\n<\/li>\n<li data-start=\"1433\" data-end=\"1506\">\n<p data-start=\"1435\" data-end=\"1506\">Les param\u00e8tres des cookies peuvent \u00eatre modifi\u00e9s dans votre navigateur.<\/p>\n<\/li>\n<\/ul>\n<p data-start=\"1508\" data-end=\"1619\"><strong data-start=\"1508\" data-end=\"1532\">S\u00e9curit\u00e9 des donn\u00e9es<\/strong> Nous utilisons un chiffrement SSL et des serveurs s\u00e9curis\u00e9s pour prot\u00e9ger vos donn\u00e9es.<\/p>\n<p data-start=\"1621\" data-end=\"1778\"><strong data-start=\"1621\" data-end=\"1636\">Liens tiers<\/strong> Notre site peut contenir des liens vers des services tiers. Nous ne sommes pas responsables de leurs pratiques en mati\u00e8re de confidentialit\u00e9.<\/p>\n<p data-start=\"1780\" data-end=\"1898\"><strong data-start=\"1780\" data-end=\"1791\">Contact<\/strong> Des questions ? Veuillez envoyer un e-mail \u00e0 : <strong data-start=\"1839\" data-end=\"1868\"><a rel=\"noopener\" data-start=\"1841\" data-end=\"1866\">info@timelessappliance.ca<\/a><\/strong> T\u00e9l\u00e9phone : +1 (416) 831 8038<\/p>\n<hr data-start=\"1900\" data-end=\"1903\">\n<p data-start=\"1905\" data-end=\"1929\"><strong data-start=\"1905\" data-end=\"1929\">Conditions g\u00e9n\u00e9rales<\/strong><\/p>\n<p data-start=\"1931\" data-end=\"2027\">En utilisant notre site web ou en r\u00e9servant un service, vous acceptez les conditions suivantes :<\/p>\n<p data-start=\"2029\" data-end=\"2183\"><strong data-start=\"2029\" data-end=\"2041\">Services<\/strong> Nous fournissons des services de r\u00e9paration d&#8217;appareils \u00e9lectrom\u00e9nagers \u00e0 domicile. Tous les rendez-vous et devis sont soumis \u00e0 confirmation.<\/p>\n<p data-start=\"2185\" data-end=\"2287\"><strong data-start=\"2185\" data-end=\"2197\">Paiement<\/strong> Tous les services sont soumis \u00e0 un paiement anticip\u00e9 ou sur place, sauf accord contraire.<\/p>\n<p data-start=\"2289\" data-end=\"2469\"><strong data-start=\"2289\" data-end=\"2321\">Limitation de responsabilit\u00e9<\/strong> Nous ne sommes pas responsables des dommages r\u00e9sultant d&#8217;une mauvaise utilisation, de r\u00e9parations non autoris\u00e9es ou de n\u00e9gligence dans l&#8217;entretien.<\/p>\n<p data-start=\"2471\" data-end=\"2632\"><strong data-start=\"2471\" data-end=\"2504\">Comportement de l&#8217;utilisateur<\/strong> Vous acceptez de ne pas abuser du site web, de falsifier des informations ou de vous engager dans un comportement perturbateur.<\/p>\n<p data-start=\"2634\" data-end=\"2776\"><strong data-start=\"2634\" data-end=\"2651\">Modifications<\/strong> Nous nous r\u00e9servons le droit de mettre \u00e0 jour ces conditions sans pr\u00e9avis. L&#8217;utilisation continue constitue une acceptation.<\/p>\n<hr data-start=\"2778\" data-end=\"2781\">\n<p data-start=\"2783\" data-end=\"2813\"><strong data-start=\"2783\" data-end=\"2813\">Politique de remboursement<\/strong><\/p>\n<p data-start=\"2815\" data-end=\"2919\">Nous nous engageons \u00e0 votre satisfaction. Veuillez consulter nos conditions de remboursement ci-dessous.<\/p>\n<p data-start=\"2921\" data-end=\"2953\"><strong data-start=\"2921\" data-end=\"2953\">\u00c9ligibilit\u00e9 au remboursement<\/strong><\/p>\n<p data-start=\"2955\" data-end=\"3002\">Les remboursements ne seront envisag\u00e9s que si :<\/p>\n<ul data-start=\"3003\" data-end=\"3126\">\n<li data-start=\"3003\" data-end=\"3047\">\n<p data-start=\"3005\" data-end=\"3047\">Un technicien n\u2019est pas venu sans pr\u00e9avis.<\/p>\n<\/li>\n<li data-start=\"3048\" data-end=\"3089\">\n<p data-start=\"3050\" data-end=\"3089\">Le probl\u00e8me n\u2019a pas \u00e9t\u00e9 du tout trait\u00e9.<\/p>\n<\/li>\n<li data-start=\"3090\" data-end=\"3126\">\n<p data-start=\"3092\" data-end=\"3126\">Un double paiement a \u00e9t\u00e9 effectu\u00e9.<\/p>\n<\/li>\n<\/ul>\n<p data-start=\"3128\" data-end=\"3153\"><strong data-start=\"3128\" data-end=\"3153\">Cas non remboursables<\/strong><\/p>\n<ul data-start=\"3154\" data-end=\"3320\">\n<li data-start=\"3154\" data-end=\"3206\">\n<p data-start=\"3156\" data-end=\"3206\">Frais de diagnostic apr\u00e8s la visite du technicien.<\/p>\n<\/li>\n<li data-start=\"3207\" data-end=\"3276\">\n<p data-start=\"3209\" data-end=\"3276\">Services pour lesquels des pi\u00e8ces ont \u00e9t\u00e9 command\u00e9es ou install\u00e9es.<\/p>\n<\/li>\n<li data-start=\"3277\" data-end=\"3320\">\n<p data-start=\"3279\" data-end=\"3320\">Probl\u00e8mes non li\u00e9s \u00e0 la plainte initiale.<\/p>\n<\/li>\n<\/ul>\n<p data-start=\"3322\" data-end=\"3503\"><strong data-start=\"3322\" data-end=\"3350\">Demande de remboursement<\/strong> Envoyez un e-mail \u00e0 <strong data-start=\"3371\" data-end=\"3400\"><a rel=\"noopener\" data-start=\"3373\" data-end=\"3398\">info@timelessappliance.ca<\/a><\/strong> avec l&#8217;adresse du service, la date et le probl\u00e8me. Nous r\u00e9pondrons dans un d\u00e9lai de 3 jours ouvrables.<\/p>\n<p data-start=\"3505\" data-end=\"3722\"><strong data-start=\"3505\" data-end=\"3533\">R\u00e8glement des diff\u00e9rends<\/strong> Si vous n&#8217;\u00eates pas satisfait de notre r\u00e9ponse finale, vous pouvez contacter le <strong data-start=\"3613\" data-end=\"3639\">Better Business Bureau<\/strong> ou l&#8217;autorit\u00e9 comp\u00e9tente en mati\u00e8re de consommation en Ontario.&nbsp;+1 (416) 831 8038<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t            <\/div>\r\n        <\/div>\r\n        \t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"<p>Privacy &amp; Policy At Timeless Appliance Repair, your privacy is our priority. We are committed to protecting your personal information in compliance with the\u00a0Personal Information Protection and Electronic Documents Act (PIPEDA)\u00a0and Microsoft Advertising guidelines. Information We Collect Personal Data: Name, phone number, email address, and location. Technical Data: IP address, browser type, operating system, and [&hellip;]<\/p>","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-19204","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/timelessappliance.ca\/fr\/wp-json\/wp\/v2\/pages\/19204","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/timelessappliance.ca\/fr\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/timelessappliance.ca\/fr\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/timelessappliance.ca\/fr\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/timelessappliance.ca\/fr\/wp-json\/wp\/v2\/comments?post=19204"}],"version-history":[{"count":16,"href":"https:\/\/timelessappliance.ca\/fr\/wp-json\/wp\/v2\/pages\/19204\/revisions"}],"predecessor-version":[{"id":19456,"href":"https:\/\/timelessappliance.ca\/fr\/wp-json\/wp\/v2\/pages\/19204\/revisions\/19456"}],"wp:attachment":[{"href":"https:\/\/timelessappliance.ca\/fr\/wp-json\/wp\/v2\/media?parent=19204"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}