Frequently Asked Questions

How much does appliance repair cost in Markham, Richmond Hill, or Thornhill?

Repair costs depend on the appliance type, the issue, and parts required. We provide transparent upfront pricing after our diagnostic — no hidden fees, no surprises. We provide transparent upfront pricing after diagnostic — no hidden fees, no surprises.

Is there a fee for the diagnostic visit?

Yes, we charge a diagnostic service fee that covers the technician's travel time and professional assessment. The fee is disclosed before the visit. Good news: if you proceed with the repair, the diagnostic fee is often applied toward the total cost.

What payment methods do you accept?

We accept multiple payment options for your convenience: Visa, Mastercard, Cash, Check, and Interac e-Transfer. Payment is due upon completion of the repair.

Do you offer free estimates over the phone?

While we cannot provide accurate quotes over the phone (each repair is unique), our team can give you a general price range based on the symptoms you describe. For exact pricing, an in-home diagnostic is required.

Are there any discounts or coupons available?

Yes! We offer several active discounts including $30 OFF first-time service (TIMELESS30), 20% OFF for seniors and military (HONOR20), 10% OFF second appliance same visit (SECOND10), and $25 referral credit (REFER25). Visit our Coupons page for full details.

Do you offer same-day appliance repair?

Yes! We offer same-day service in Markham, Richmond Hill, and Thornhill. Call us before noon for the best chance of same-day availability. We achieve same-day service in approximately 92% of cases.

What are your operating hours?

We are available 7 days a week:
Monday-Saturday: 7:00 AM - 11:00 PM
Sunday: 4:00 PM - 7:00 PM
We respond to calls within 5 minutes during business hours.

How quickly will a technician arrive at my home?

For same-day service, technicians typically arrive within 1-2 hours of your call during business hours. We provide a 2-hour arrival window when scheduling and call ahead before arriving.

Can I book an appointment online?

Absolutely! Visit our online booking page to schedule a service. We respond to online bookings within 5 minutes during business hours.

What is your cancellation policy?

We offer flexible cancellation: FREE cancellation 2+ hours before your appointment. Less notice incurs small fees ($25 for under 2 hours, $50 for no-shows). Full details on our Cancellation Policy page.

What warranty do you offer on your repairs?

We offer a 90-day warranty on all repairs covering both parts and labour. This is one of the strongest warranties in the industry — most competitors offer only 30-60 days. Full details on our Warranty Policy page.

What if the repair does not solve the problem?

If the same issue returns within our 90-day warranty period, we return and fix it at no additional charge. We stand behind every repair we perform.

Are your technicians certified and insured?

Yes — all our technicians are experienced, extensively trained, and fully insured. We carry liability insurance to protect your home and property during service.

What happens if I am not satisfied with the repair?

If you are not satisfied, contact us within 48 hours. We will return to assess the issue. If unresolvable, we will remove our installed parts and process a refund for parts. Full details on our Refund Policy page.

Can my appliance still be repaired or should I replace it?

This depends on the appliance age, repair cost, and overall condition. As a general rule: if the repair costs less than 50% of replacement cost and the appliance is under 10 years old, repair is usually worthwhile. Our technicians provide honest recommendations. See our repair services or contact us for an honest assessment.

What appliance brands do you repair?

We repair virtually all major brands including Samsung, LG, Whirlpool, Bosch, GE, Maytag, KitchenAid, Frigidaire, Miele, Sub-Zero, Wolf, Viking, Thermador, Electrolux, Kenmore, Inglis, and many more. See our complete brands list or call for a specific brand.

Do you use original (OEM) parts?

Yes — we use OEM (original equipment manufacturer) parts whenever possible, especially for premium brands like Sub-Zero, Wolf, and Miele. This ensures quality, compatibility, and warranty validity.

Can you repair older or vintage appliances?

Absolutely — we specialize in older Inglis, Kenmore, McClary, and other vintage brands common in heritage homes throughout the GTA. Our parts network helps us find components for appliances that are 20-40 years old. View our full service list for details.

Do you service smart appliances (Samsung Family Hub, LG ThinQ, etc.)?

Yes — our technicians are trained on smart appliance technology including Samsung Family Hub, LG ThinQ, GE Profile Smart, and Bosch Home Connect. We handle both mechanical issues and Wi-Fi/connectivity problems.

Do you repair luxury European brands like Sub-Zero, Wolf, and Miele?

Yes — our technicians have extensive experience servicing premium European brands. Our Thornhill specialists handle Sub-Zero refrigerators, Wolf ranges, Miele dishwashers, Viking, Thermador, Gaggenau, and Liebherr. Please note: we are not factory-authorized for warranty work on these brands — for in-warranty repairs, contact the manufacturer directly. We provide quality out-of-warranty repairs.

What areas do you serve?

We primarily serve Markham, Richmond Hill, and Thornhill, including all neighbourhoods within these cities (Unionville, Cornell, Mill Pond, Oak Ridges, Royal Orchard, Bayview Glen, and many more). See our full service areas list or call us to confirm coverage.

Do you serve my postal code?

We cover most postal codes starting with L3P, L3R, L3S, L3T, L4B, L4C, L4E, L4J, L4K, L4S, L6B, L6C, L6E, L6G. If you are unsure, call us — we often serve adjacent areas as well.

Do you charge extra for travel to certain neighbourhoods?

No — we have flat pricing within our primary service area (Markham, Richmond Hill, Thornhill). Travel costs are included in our standard service fee, regardless of which neighbourhood you live in.

Do you serve commercial properties or only residential?

We primarily serve residential customers, but we do service commercial appliances in some cases (small offices, apartment buildings, condo property managers). Call us with your specific situation.

Can you service condos or apartment buildings?

Yes — we service many condos in Downtown Markham, Bayview Glen, and other multi-unit buildings. We can coordinate with property management for access and provide invoices suitable for property records.

Should I unplug my appliance before the technician arrives?

Yes — for safety, please unplug your appliance before our technician arrives. For built-in appliances or those connected to gas lines, leave them as is and our technician will handle disconnection safely. For dishwashers and refrigerators, please clear the area around them so we have working space.

Do you stock parts in your service vehicle?

Yes — our trucks carry common replacement parts for all major brands, including belts, motors, igniters, control boards, water valves, drain pumps, and more. This means most repairs are completed in a single visit. Specialty parts may require a return visit within 24-48 hours.

How long does an average appliance repair take?

Most repairs are completed in 60-90 minutes during the first visit. Complex repairs (compressor replacement, transmission, sealed system work) may take 2-3 hours. Our technician will give you an estimated timeline before starting the work so you can plan your day.

Are there appliances you cannot repair?

We service all major household appliances. We do not service: commercial-grade kitchen equipment (restaurant ranges, walk-in freezers), HVAC systems, water heaters, or laundromat machines. For unusual cases or rare imported brands, please call us and we can advise.

What is the average lifespan of major appliances?

Typical lifespan with proper maintenance:

• Refrigerators: 10-15 years
• Washing machines: 8-12 years
• Dryers: 10-13 years
• Dishwashers: 9-12 years
• Ovens & ranges: 13-15 years
• Microwaves: 7-10 years
• Freezers: 10-20 years

When repair costs exceed 50% of replacement value and the appliance is over 75% through its expected lifespan, replacement may be more economical.

Do I need to be home for the entire repair?

An adult over 18 needs to be home to grant access, sign for any required authorizations, and confirm the repair is complete. Most repairs take 30 to 90 minutes once diagnosis is done. You are welcome to work or relax during the visit — our technicians keep the workspace clean and let you know when they are finishing up. Ready to schedule? Book your appointment online.

What is the difference between an out-of-warranty repair and a factory-authorized repair?

Factory-authorized repair shops are contracted directly by the manufacturer to handle warranty claims for appliances still under the original warranty. Timeless Appliance Repair is an independent local service company — we are not factory-authorized for warranty work. We provide quality out-of-warranty repairs for appliances whose manufacturer warranty has expired, or for owners who prefer a fast, local, independent technician. Every repair we perform comes with our own 90-day parts and labour warranty. We service refrigerators, washers, dryers, ovens, stoves, and dishwashers.

What should I do to prepare for the technician's visit?

Very little is required. Clear a path to the appliance, unplug it if it is safe to do so, and have any error codes you have noticed ready to share. For dishwasher and washer repairs, please give the surrounding floor a quick wipe so any leak history is visible to us. If you have pets, please secure them in another room — not because our technicians do not love them, but to keep both pet and technician focused on the job.

Will I receive a written invoice and warranty document?

Yes. After every repair, you receive a detailed invoice listing the parts used, the labour performed, the total amount charged, and your 90-day parts and labour warranty in writing. Keep this invoice — it is your proof of repair if the same issue ever recurs within the warranty period. Book your repair online when you are ready.

Do you run background checks on your technicians?

Yes. Every technician on our team is background-checked, identified with company ID, and trained in customer-home professionalism. We understand that letting someone into your home is a matter of trust, and we take that responsibility seriously. We serve Markham, Richmond Hill, and Thornhill.

Can I supply my own parts for the repair?

In most cases we strongly recommend against it. Customer-supplied parts often turn out to be the wrong model, a counterfeit OEM part, or a low-quality aftermarket version that fails again within months. When we install our own sourced parts, we can stand behind them with our 90-day warranty. If you have already purchased a part, please contact us first — we will check whether it is the correct fit before scheduling the visit.