Fair, transparent refund terms for our valued customers
At Timeless Appliance Repair, we stand behind every repair we perform. While we work hard to ensure customer satisfaction on every visit, we understand that situations may arise where a refund is requested. This policy explains our refund terms clearly and transparently — so you know exactly what to expect.
For cancellation-related refunds (before service), please refer to our Cancellation Policy.
Below are the specific scenarios for refund eligibility on completed services:
Once a technician has arrived and performed a diagnostic, the diagnostic fee is non-refundable. This fee covers the technician's travel time, expertise, and assessment of your appliance regardless of whether you proceed with the repair.
If you are not satisfied with the repair, you must allow our technician to return and remove the installed parts. Once parts are retrieved, we will refund the cost of the parts. Labour fees are non-refundable as the work has been performed.
If you refuse to allow our technician to retrieve installed parts, no refund will be issued. Parts must be returned for any refund consideration.
For repairs that did not require parts replacement, we may offer a goodwill refund of up to 50% of the labour cost if you are genuinely dissatisfied. This is offered at our sole discretion as a gesture of good faith.
If our technician arrives at the scheduled time and you are not present, refuse to open the door, or fail to provide access to the appliance, you are responsible for paying the full service fee. No refund will be issued.
Our service warranty and refund eligibility are immediately voided if:
In these cases, no refund will be issued and our 90-day warranty becomes invalid.
To request a refund, follow these steps:
Refund requests must be submitted within 48 hours of service completion. Contact us by:
Our team will investigate your refund request. This may include:
Once our investigation is complete, we will inform you of our decision within 5-7 business days. If approved:
If you believe a charge on your invoice is incorrect, please contact us before initiating a chargeback with your credit card company. We are committed to resolving disputes fairly and quickly.
Initiating a chargeback without first contacting us may delay resolution and could result in:
Please review these related documents for complete information:
Our team is here to help — contact us right away:
Timeless Appliance Repair
📞 +1 (416) 831-8038
📧 [email protected]
🕐 Mon-Sat: 7AM-11PM | Sun: 4PM-7PM
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